The leading 3PL order fulfilment service in China
pack, & ship
Ecommerce order fulfillment – Fulfill your brand’s potential
We are a tech-enabled order fulfillment specialist and are an extension of your team. We create product fulfillment solutions for your business needs, enhancing your fulfillment capabilities and capacity.
As your strategic logistics partner, we are responsible for all picking, packing, shipping, warehousing, eCommerce fulfillment, kitting, and whatever else is stunting your business growth. Our logistics solutions are reliable, flexible, affordable, and scalable, and our customer order fulfillment is fast and accurate with the support of our best-in-class technology and down-to-earth people.
One-stop order fulfillment solution
E-commerce Express handles every aspect of order fulfillment so you can focus on your business growth
Secure 3PL fulfillment centers
Our fulfillment centers are in Shenzhen China. As they are close to a vast number of suppliers and factories in China, you can purchase inventory ahead of time to ensure that you never fall behind on any shipments. In addition, our international fulfillment warehouses allow you to split your inventory across locations to improve delivery speeds at the best prices. Whether your business is local, regional, or worldwide, E-commerce Express ships products sourced in China anywhere in the world that orders are made between 4~10 days. And, every order will be accurate and received in a timely manner no matter how long the journey is. You can now expand your customer base across the globe. Our secure and regulated order fulfillment warehouses will protect your valuable inventory from ever getting lost, stolen, or damaged.
E-commerce Express offers turnkey integrations with all major ecommerce platforms and marketplaces including Shopify, TikTok, WooCommerce, BigCommerce, Amazon, eBay, and API integration. Our fully automated ecommerce order fulfilment centers utilize our ERP software that connects to your stores and can retrieve order information in real-time to enable same day fulfillment. And our software automatically adjusts inventory levels and uploads the status of every order to you and your customers including fulfillment status and tracking numbers. We seamlessly automate these order fulfillment needs for you. What can be an extremely labor-intensive process of making platform connections, is no longer a burden for you.
Automated order fulfillment
Unlike fulfillment with AliExpress that utilizes apps such as Oberlo or Dropified to autofill orders, and then requires each order to be loaded and pay function selected, which can take 3-5 minutes per order. As a result, 100 orders can easily take 5 to 8 hours of additional order fulfillment time, which is very time consuming. In addition, most fulfillment agents utilize CSV ordering systems, which are prone to human error, such as order duplications and missing orders. Such systems also require sellers to export orders and import tracking numbers. The more orders a seller receives, the more time consuming the order fulfillment process becomes. With E-commerce Express, you will spend no time on order fulfillment. No matter 1 order, or 10,000 orders, our fully integrated and automated system completely relives you of the order fulfillment process.
Advanced barcode system
One of the issues with ecommerce order fulfillment is the accuracy of orders and inventory level accounting. Ecommerce order fulfillment at E-commerce Express focuses on accuracy and speed to make sure your products are off to your customers quickly and exactly as ordered. Our Quality Barcode Inventory System is an integral part of ensuring 100% accuracy in the E-commerce Express product management picking and packaging process. Products are carefully barcoded upon receipt and scanned during packaging to confirm the right products are included in every order, and to keep accurate records of the inventory that remains.
Packaging protection and consolidation
Every order that comes out of our warehouses is packaged with great care. We understand the value of the unboxing experience and pay attention to detail so that customers have the exact experience you hope for. With E-commerce Express, you can use your own custom branded boxes, customized packaging, or mailers, add marketing inserts or customer gift notes, place kitting orders, and avail of our light assembly service in our warehouses. E-commerce Express offers package consolidation service. Bundling multiple products into a single parcel saves our clients not only shipping costs, but also saves the cost of duplicate packing materials and custom packaging and inserts that are part of their customers’ branded unboxing experience. When custom branded packaging is not desired, plain boxes, mailers, tape, and dunnage are provided to pack customer orders for free.
Same-day fulfillment & fast shipping
We understand that order processing time has a great impact on the order fulfillment cycle time. At E-commerce Express, we process every order as soon as we can by reducing the time spent on reviewing orders, printing shipping labels, packaging products, and handing over shipments to a shipping carrier. We provide Same-Day Pick, Pack, & Ship for any order received before 11am China standard time. We also help you offer the fastest, most cost-effective shipping options to meet your customers’ expectations. As soon as an order ships, tracking number is automatically pushed back to your store and order status is updated from unfulfilled to fulfilled.
Dedicated 3PL Order Fulfillment Managers
At E-commerce Express, product preparation for 3PL order fulfillment services is overseen by our dedicated fulfillment managers. Every 3PL order fulfillment receives individual attention by a manager that has a full understanding of your business and instructions for your product fulfillment. Our managers ensure every 3PL order fulfillment service is processed the same day. In addition, updates and tracking numbers are provided to you immediately upon shipment keeping you posted on details regarding your 3PL order fulfillment. All orders are packaged carefully to ensure products are not damaged en route to customers.
Return Management System
E-commerce Express not only provides the best quality ecommerce order fulfillment service, but also handle returns. Product returns can consume a great deal of your time. We take responsibility for receiving returns and for following up with the action as per your request.
Frequently Asked Questions
Because 3PL companies service a multitude of businesses it allows them to take advantage of economies of scale when it comes to negotiating prices on things such as boxes and other packing materials, as well as shipping costs. They are then able to pass those savings on to all their customers which is something those of us at E-Commerce Express have been dedicated to since Day 1.
Occasionally we encounter customers or prospective customers who are confused regarding the difference (if any) between a 3PL and a 4PL company. The differences are subtle but important. A 3PL company is focused on day-to-day operations as they relate to the order fulfilment process. That includes the storing of products, inventory control, picking, packing and shipping as well as processing returns in a timely fashion. 3PL companies like E-Commerce Express also own most of the assets needed for order fulfilment including the distribution centre where products are stored and processed.
4PL companies on the other hand are non-asset based and tend to focus more on optimising every component of the supply chain with the goal of enhancing overall operational efficiencies. Whereas interactions with 3PL companies tend to be transactional, with 4PL companies those interactions focus more on long-term strategies.
If your business is experiencing rapid growth and an attendant increase in operational costs it’s a good idea to contact E-Commerce Express and talk to one of our fulfilment experts. Outsourcing fulfilment to a 3PL company can save you money on product storage, shipping, labour and other costs.
If your in-house fulfilment service is unable to keep up with company growth, sticking with it could seriously undermine your brand image and bring a halt to that growth. Don’t make that mistake. Contact E-Commerce Express.
You bet! Once we ascertain your needs we assign an account manager who will be your contact person for all your interactions. All our account managers are multilingual and each is a recognized logistics expert.