We are a tech-enabled order fulfillment specialist and are an extension of your team. We create product fulfillment solutions for your business needs, enhancing your fulfillment capabilities and capacity.
As your strategic logistics partner, we are responsible for all picking, packing, shipping, warehousing, eCommerce fulfillment, kitting, and whatever else is stunting your business growth. Our logistics solutions are reliable, flexible, affordable, and scalable, and our customer order fulfillment is fast and accurate with the support of our best-in-class technology and down-to-earth people.
E-commerce Express handles every aspect of order fulfillment so you can focus on your business growth
Our fulfillment centers are in Shenzhen China. As they are close to a vast number of suppliers and factories in China, you can purchase inventory ahead of time to ensure that you never fall behind on any shipments. In addition, our international fulfillment warehouses allow you to split your inventory across locations to improve delivery speeds at the best prices. Whether your business is local, regional, or worldwide, E-commerce Express ships products sourced in China anywhere in the world that orders are made between 4~10 days. And, every order will be accurate and received in a timely manner no matter how long the journey is. You can now expand your customer base across the globe. Our secure and regulated order fulfillment warehouses will protect your valuable inventory from ever getting lost, stolen, or damaged.
E-commerce Express offers turnkey integrations with all major ecommerce platforms and marketplaces including Shopify, TikTok, WooCommerce, BigCommerce, Amazon, eBay, and API integration. Our fully automated ecommerce order fulfilment centers utilize our ERP software that connects to your stores and can retrieve order information in real-time to enable same day fulfillment. And our software automatically adjusts inventory levels and uploads the status of every order to you and your customers including fulfillment status and tracking numbers. We seamlessly automate these order fulfillment needs for you. What can be an extremely labor-intensive process of making platform connections, is no longer a burden for you.
Unlike fulfillment with AliExpress that utilizes apps such as Oberlo or Dropified to autofill orders, and then requires each order to be loaded and pay function selected, which can take 3-5 minutes per order. As a result, 100 orders can easily take 5 to 8 hours of additional order fulfillment time, which is very time consuming. In addition, most fulfillment agents utilize CSV ordering systems, which are prone to human error, such as order duplications and missing orders. Such systems also require sellers to export orders and import tracking numbers. The more orders a seller receives, the more time consuming the order fulfillment process becomes. With E-commerce Express, you will spend no time on order fulfillment. No matter 1 order, or 10,000 orders, our fully integrated and automated system completely relives you of the order fulfillment process.
One of the issues with ecommerce order fulfillment is the accuracy of orders and inventory level accounting. Ecommerce order fulfillment at E-commerce Express focuses on accuracy and speed to make sure your products are off to your customers quickly and exactly as ordered. Our Quality Barcode Inventory System is an integral part of ensuring 100% accuracy in the E-commerce Express product management picking and packaging process. Products are carefully barcoded upon receipt and scanned during packaging to confirm the right products are included in every order, and to keep accurate records of the inventory that remains.
Every order that comes out of our warehouses is packaged with great care. We understand the value of the unboxing experience and pay attention to detail so that customers have the exact experience you hope for. With E-commerce Express, you can use your own custom branded boxes, customized packaging, or mailers, add marketing inserts or customer gift notes, place kitting orders, and avail of our light assembly service in our warehouses. E-commerce Express offers package consolidation service. Bundling multiple products into a single parcel saves our clients not only shipping costs, but also saves the cost of duplicate packing materials and custom packaging and inserts that are part of their customers’ branded unboxing experience. When custom branded packaging is not desired, plain boxes, mailers, tape, and dunnage are provided to pack customer orders for free.
We understand that order processing time has a great impact on the order fulfillment cycle time. At E-commerce Express, we process every order as soon as we can by reducing the time spent on reviewing orders, printing shipping labels, packaging products, and handing over shipments to a shipping carrier. We provide Same-Day Pick, Pack, & Ship for any order received before 11am China standard time. We also help you offer the fastest, most cost-effective shipping options to meet your customers’ expectations. As soon as an order ships, tracking number is automatically pushed back to your store and order status is updated from unfulfilled to fulfilled.
At E-commerce Express, product preparation for 3PL order fulfillment services is overseen by our dedicated fulfillment managers. Every 3PL order fulfillment receives individual attention by a manager that has a full understanding of your business and instructions for your product fulfillment. Our managers ensure every 3PL order fulfillment service is processed the same day. In addition, updates and tracking numbers are provided to you immediately upon shipment keeping you posted on details regarding your 3PL order fulfillment. All orders are packaged carefully to ensure products are not damaged en route to customers.
E-commerce Express not only provides the best quality ecommerce order fulfillment service, but also handle returns. Product returns can consume a great deal of your time. We take responsibility for receiving returns and for following up with the action as per your request.