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Subscription box fulfillment made simple

Name: E-Commerce Express
Address: Building 427 - 542Y, Bagualing Industrial Zone, No. 47 Bagua Road, Hualin Community, Yuanling Street, Futian District, Shenzhen, Zone, No. 47, CN
Telephone: +86-18617009119
Price range: Varies

E-commerce Express is one of the industry’s most reliable and cost-effective subscription box fulfillment companies, specializing in handling packaging, kitting, shipping, and the unique needs of your subscription business.

Subscription Fulfillment Process

Custom solutions for your subscription business needs

We’ll have an in-person online meeting with you to learn more about your business and your needs. We’ll cover topics such as your inventory, order information, picking list, custom packaging, branded inserts, labels, integration, shipping options, and more.

Subscription box fulfillment services

Let us take care of your monthly subscription box automatically and reliably.

Kitting and assembly

Our kitting and assembly service is tailored to your specification. When order information is received, we will put together all the elements to create an attractive subscription box. To make sure that everything is presented to your liking, we’ll take three photos the day before we assemble boxes: one of all the items laid, another of the items presented in the box, and one more photo of the box closed. We seek your approval before the first box is shipped. And your account manager will communicate every step of the way you want for the ultimate brand experience.

Custom packaging solutions

We can create custom subscription boxes tailor fit for your items and branding. You may aggregate products and packing materials from different vendors, or you may need us to strip away the bulk packing of the products received at our warehouse, or maybe you need us to source custom packaging, remove manufacturer labels or any unnecessary packaging as well as repack it as the way you want. At E-commerce Express, we are flexible enough conform to your needs and create a special unboxing experience for customers each and every month.

Subscription order expert

While subscription box model helps make consumers’ lives easier, order fulfillment for recurring order & subscription is an inevitable challenge to ecommerce merchants. As a professional subscription box fulfillment company, we assign you an account manager with rich expertise in subscription businesses and will go through subscription fulfillment process with you to make sure we can turn a potentially difficult and time-consuming process into a seamless one for you and your customers.

Cost-effective and flexible shipping options

Our extensive and professional shipping network allows us to provide you different shipping options via the world’s most reliable couriers. Our all-inclusive list of options is categorized as Standard Express, Medium Express, and Exclusive Express from the slowest and cheapest to the most reliable and fastest couriers available for anything in between. This gives you complete control over your shipping costs for the monthly subscription box delivered to your consumers on time.

Frequently Asked Questions

Why should I turn subscription box fulfilment over to E-Commerce Express?

There are a lot of good reasons why you should turn your third-party subscription box fulfilment over to us including our ability to scale up with you no matter how fast you grow, the fact that you’ll never have to worry about adequate storage space, our cutting-edge inventory management, our experienced staff and our peerless on-time delivery rate.

How do I know you're shipping the subscription box I want you to ship?

It can be nerve-wracking for retailers if they do not have a direct hand in putting subscription boxes together. We get it. That’s why we work hard to make sure each subscription box contains exactly what you want. We take photos of each box at 3 different stages (one with the items laid out, the second with the items in the box and the third with the box closed and sealed), and we get your approval before the first box is shipped.

What if I see something in one of the photos I don't like?

As we mentioned we make sure to get your approval before shipping the first box in a new subscription box offering. So if you see something in one of the photos we send you that does not look right or that you want to change for any reason all you have to do is reply to the message containing the photos and tell us exactly what you want us to change. Once we’ve made the change we’ll send you an updated confirmation photo for your approval.

Can you handle custom packaging for my subscription boxes?

Of course. If you have brand-specific packaging in mind for your subscription boxes simply let your account manager know and they will work out all the details with you.

Can I track my subscription box deliveries?

Absolutely. Every package we send out from one of our fulfilment centers can be tracked in real time through the customer portal. You’ll be able to find out when it was sent, where it is now and when it is expected to be delivered.

Don't just take our word for it, hear it from the people who chose us

Clayton

Since we actually started with selling the product and having that product fulfilled by E-commerce Express, we saw instantly this was the future of our business.

Mark

Communication is excellent, really really easy to communicate, punctual on time and fair, if you are thinking about using E-commerce Express, I absolutely recommend them.