Delight your
customers
Simplify your
returns
6 Tips to Launch White label or Private label dropshipping Successfully
6 Tips to Launch White label or Private label dropshipping Successfully
At E-commerce Express, we made ecommerce returns easy and simple to handle for you. Our easy return process improves your customers’ returns experiences and helps you create a positive shopping experience for your customers.
Returns are inevitable when you are doing business online, and it is even more important if you want to expand into international ecommerce. At E-commerce Express, we will integrate our return process with your return policy and accelerate return shipments processing. We help turn your online store’s return into a positive experience for you and for your customers by making it simple, so most customers will buy from you again.
E-commerce Express uses a Return Authorization Form (RA Form) for the returns. We would need you to fill out the form including information such as your store ID, your SKU number(s) of the returned item(s), the order number, and the carrier tracking number. The form will tell our warehouse team what to expect. Our team will handle the return with the form when we received the returned item(s) efficiently and effectively.
In most cases the customer returns your product in its original box. Its original boxes are usually damaged either due to hard treatment during roundtrip shipping or unboxing action taken by the customer. We will check the packaging and take photos to report you.
We will check the item inside the packaging and see if it is damaged on the surface or if it is defective functionally.
In case it is not damaged on the surface nor defective functionally, we will remove the original packaging and repackaging with a new packaging, and then put it back into inventory. As for the damaged item, we will communicate with you and come out a solution together.
Have another question? Looking for more detail?
Check out the FAQ page of our site.
You can request unlimited quotations for free. Simply fill out this form and a fulfillment expert will be in touch to start the conversation on whether we’d be a good mutual fit for your business.
The time it takes to prepare a quote depends highly on the product itself. We typically respond in 24 business hours, but sometimes it may take longer, and we may reach out for additional questions.
The reason sometimes we take longer is that for every product we call the factory (rather than just source on Alibaba) to verify it and ensure the best quality of the products that we are sourcing.
We are small-business friendly. We don’t require a minimum order quantity that you need to fulfill with us, nor a monthly minimum pick & pack fee.
Shipping costs are variable in nature, based on weight, dimensions, destination, service, and more. Each quote is customized to give you the most accurate rates possible, and takes product type (e.g., liquid product, internal-battery product), volume, and other factors into account.
Yes, they are free! We use plain poly mailers of many standard sizes, as well as bubble mailer, tape, dunnage, bubble wrap, and shipping labels for all orders.
Yes, we offer returns management as a value-added service. We charge for returns with a $2.00 processing fee per returned order (this includes the processing of all items in the return and is only applied to your account when the return physically arrives in our fulfillment center).
To get a customized quote, book a call and one of our fulfillment experts will be in touch.
Book a 30-minute call to discuss your requirements
Review your current situation and your goals
See how we can assist you in freeing up your time so you can focus on your business
Reduce your costs and help take your business to the next level
Level up your supply chain and logistics with E-commerce Express: Your all-in-one China-based dropshipping agent & supply chain solution.
