Name: E-Commerce Express
Address: Building 427 - 542Y, Bagualing Industrial Zone, No. 47 Bagua Road, Hualin Community, Yuanling Street, Futian District, Shenzhen, Zone, No. 47, CN
Telephone: +86-18617009119
Price range: Varies

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Experiencing Abandoned Carts? Here’s What to Do

There’s nothing worse than seeing customers add products to their cart and then leave without checking out. It shows that your product is good, and customers like it enough to add it to their carts, but they don’t go through with the checkout process for some reason. E-commerce businesses must track this metric if they really wish to become successful.

Here are some ways to deal with abandoned carts.

What is Shopping Cart Abandonment?

When a shopper initiates the checkout process for a series of items but leaves it midway without completing the process, it’s referred to as “shopping cart abandonment.”That’s because the items were added to the cart but were “abandoned” while heading toward the checkout. It’s one of the most crucial eCommerce KPIs that most online retailers pay attention to.

How to Reduce Shopping Cart Abandonment?

Since this is one of the most recurring issues for many e-commerce retailers, there are a number of ways you can reduce your shopping cart abandonment rate. Some of the most effective strategies are as follows:

Offering Free Shipping

One of the biggest reasons many shoppers choose to abandon their carts upon checkout is finding out that additional shipping fees must be paid. In most of these cases, the shipping fee costs more than the product itself, so why should shoppers bear that? This is the most effective way of reducing your shopping cart abandonment rate.

Guest Checkout

After shipping costs, the second biggest reason customers abandon their carts is to create an account from scratch. To be honest, that is a time-consuming and tedious task that customers don’t enjoy. So, when you offer a guest checkout option, customers must add their email address and proceed to ship. This is a time-saving, quick, and hassle-free option that many e-commerce businesses are now providing.

Multiple Payment Options

Even though PayPal is one of the most common payment mediums, that’s not the only option customers like to have. People have different payment methods for different products they shop for. That’s why offering multiple payment options, such as payment via credit cards, simplifies their hassle. Some popular options include Amazon Pay, Apple Pay, Google Pay, Square, and Stripe.

Exit-Intent Popups

Exit-intent popups are baits that help you keep a customer when you realize they’re about to leave your web page without completing the order. This is done by detecting if they’re hovering to another tab or are near the closing tab option. So, to prevent them from leaving, you propose an offer they can’t refuse, such as “get an extra 15% off.”

Need Help With Logistics?

Offering free shipping means bearing the shipping costs. So, you need the best rates and logistics service to ensure the orders arrive within the time provided to the customers. If you want hassle-free logistics solutions, contact us today.

E-Commerce Express is an order fulfillment company here to help you manage your business without any hassles. We have solutions for everything, from 3PL logistics services to branded & custom packaging services and 3PL order fulfillment.

Don't just take our word for it, hear it from the people who chose us

Clayton

Since we actually started with selling the product and having that product fulfilled by E-commerce Express, we saw instantly this was the future of our business.

Mark

Communication is excellent, really really easy to communicate, punctual on time and fair, if you are thinking about using E-commerce Express, I absolutely recommend them.

Jean

Trust is more important thing in the business, and for my case I bet all my trust in the E-commerce Express team, and I am not disappointed.

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Frequently asked questions

Have another question? Looking for more detail?

Check out the FAQ page of our site.

How many quotations can I request?

You can request unlimited quotations for free. Simply fill out this form and a fulfillment expert will be in touch to start the conversation on whether we’d be a good mutual fit for your business.

How long does it take to source a product?

The time it takes to prepare a quote depends highly on the product itself. We typically respond in 24 business hours, but sometimes it may take longer, and we may reach out for additional questions.

The reason sometimes we take longer is that for every product we call the factory (rather than just source on Alibaba) to verify it and ensure the best quality of the products that we are sourcing.

Do you have a MOQ requirement?

We are small-business friendly. We don’t require a minimum order quantity that you need to fulfill with us, nor a monthly minimum pick & pack fee.

How are shipping costs calculated?

Shipping costs are variable in nature, based on weight, dimensions, destination, service, and more. Each quote is customized to give you the most accurate rates possible, and takes product type (e.g., liquid product, internal-battery product), volume, and other factors into account.

Do you offer the standard packing supplies for free?

Yes, they are free! We use plain poly mailers of many standard sizes, as well as bubble mailer, tape, dunnage, bubble wrap, and shipping labels for all orders.

Do you offer returns?

Yes, we offer returns management as a value-added service. We charge for returns with a $2.00 processing fee per returned order (this includes the processing of all items in the return and is only applied to your account when the return physically arrives in our fulfillment center).

How to start to work with you?

After you confirmed to work with us, we will start with onboarding processing including software integration and SKU map-up.
Meanwhile, we assign you a dedicated account manager, order processing manager, and sourcing manager (if you are sourcing through us) to take care of your backend operation.
We will wait for your stock to arrive and then conduct quantity and quality check. And then add them into your inventory list in our system.
Once we received your payment, we will be ready to process your orders.