Name: E-Commerce Express
Address: Building 427 - 542Y, Bagualing Industrial Zone, No. 47 Bagua Road, Hualin Community, Yuanling Street, Futian District, Shenzhen, Zone, No. 47, CN
Telephone: +86-18617009119
Price range: Varies

6 Tips to Launch White label or Private label dropshipping Successfully

How to Improve Customer Experience in an Online Business

With the rising trend of online shopping and online retailers dropping from here and there, you must work on improving the customer experience for your e-commerce fulfillment business.

Read on to learn how to get more leads to convert for your online business.

Make Your Website User-Friendly

Your website is what creates the first impression on your potential customers. To attract more customers, it is important to make your website user-friendly.

For starters, it should be compatible with web browsers and mobile devices. Moreover, your website should load fast. A slow-loading website is a sure way to drive leads away from your website before they have a chance to convert.

If you’re selling a wide range of products, make sure all products have been categorized to make them easier to locate. And, of course, adding a search bar is always essential.

Use High-Quality Product Images

In online shopping, product imagery is everything. Your e-commerce order fulfillment will only be successful if you showcase high-quality images of the products you’re trying to sell.

People buy what they see, and the chances of converting leads will drop considerably if what you’re showing doesn’t seem appealing to the target audience.

Invest in Packaging

When customers shop online, they expect to receive the products as they are shown. But one way to add to the shopping experience is to invest in product packaging.

If a customer’s unboxing experience is top-notch, it will build customer loyalty. Even if you have a dropshipping business, you can still opt for branded packaging service for dropshipping.

Provide Free Shipping

One thing that attracts more customers is free shipping. If your business can absorb the shipping costs, it will make customers lean toward your online retail store more than your competitors.

With free shipping, customers know there aren’t any hidden costs they might have to pay, which adds to their shopping experience.

Offer Fast Delivery

Since online shopping is rising, the demand for fast delivery has increased. Gone are the days when people would wait weeks or months for their package to arrive.

So, if you want your online business to stay in the competition, you must hire 3PL logistics services that can deliver products on time.

cardboard cartons sitting in a sunny room next to a window

Work with E-Commerce Express to Enhance Customer Experience

E-commerce order fulfillment can only be successful if you have a reliable dropshipping agent. E-Commerce Express is a China sourcing company that offers the best 3PL logistics services.

With us as your dropshipping sourcing agent, you can expect fast delivery. Our wide range of services also includes branded packaging and e-commerce model photography, among others. Call +86-18617009119 or drop an email at info@ecommerce-express.com for more details regarding our services.

Don't just take our word for it, hear it from the people who chose us

Clayton

Since we actually started with selling the product and having that product fulfilled by E-commerce Express, we saw instantly this was the future of our business.

Mark

Communication is excellent, really really easy to communicate, punctual on time and fair, if you are thinking about using E-commerce Express, I absolutely recommend them.

Jean

Trust is more important thing in the business, and for my case I bet all my trust in the E-commerce Express team, and I am not disappointed.

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Frequently asked questions

Have another question? Looking for more detail?

Check out the FAQ page of our site.

How many quotations can I request?

You can request unlimited quotations for free. Simply fill out this form and a fulfillment expert will be in touch to start the conversation on whether we’d be a good mutual fit for your business.

How long does it take to source a product?

The time it takes to prepare a quote depends highly on the product itself. We typically respond in 24 business hours, but sometimes it may take longer, and we may reach out for additional questions.

The reason sometimes we take longer is that for every product we call the factory (rather than just source on Alibaba) to verify it and ensure the best quality of the products that we are sourcing.

Do you have a MOQ requirement?

We are small-business friendly. We don’t require a minimum order quantity that you need to fulfill with us, nor a monthly minimum pick & pack fee.

How are shipping costs calculated?

Shipping costs are variable in nature, based on weight, dimensions, destination, service, and more. Each quote is customized to give you the most accurate rates possible, and takes product type (e.g., liquid product, internal-battery product), volume, and other factors into account.

Do you offer the standard packing supplies for free?

Yes, they are free! We use plain poly mailers of many standard sizes, as well as bubble mailer, tape, dunnage, bubble wrap, and shipping labels for all orders.

Do you offer returns?

Yes, we offer returns management as a value-added service. We charge for returns with a $2.00 processing fee per returned order (this includes the processing of all items in the return and is only applied to your account when the return physically arrives in our fulfillment center).

How to start to work with you?

After you confirmed to work with us, we will start with onboarding processing including software integration and SKU map-up.
Meanwhile, we assign you a dedicated account manager, order processing manager, and sourcing manager (if you are sourcing through us) to take care of your backend operation.
We will wait for your stock to arrive and then conduct quantity and quality check. And then add them into your inventory list in our system.
Once we received your payment, we will be ready to process your orders.