Seventy-seven percent of consumers cite convenience as the most crucial reason they opt for online shopping.
Unfortunately, as many as 69 percent of customers are less likely to shop with the same retailer in the future if the product purchased isn’t delivered within two days of the date stated. So, for the sake of your brand’s health, here’s how to improve the delivery service:
1. There is No Such Thing as Over-Communication
The more your customers know about what’s going on behind the scenes, the more comfortable they will be about shopping with your brand. It’s widely weighed in terms of context, timeliness, and constant connectivity that wins the value addition for the client. What consumers demand most is transparency — so every time your business fails to meet the customers’ demands, you run the risk of damaging your reputation. On the other hand, you might also want to speed up your communication with the warehouse to limit the frustration created along the way.
2. Define Pretty Much EVERYTHING
When selling goods, you must ensure that your customers are on the same page as you regarding what to expect and what not to expect from the service. You want to reduce the paperwork and guesswork by drafting smarter logistics, such as a more dependable route plan or data-driven decisions. This is also a good time to take feedback on the services you offer to improve service management.
3. Automate the Process
When the whole of your service has been digitized, why leave the automation of delivery processes behind? The delivery itself is a headache-inducing process, but automating service delivery could significantly reduce human involvement. This, in turn, lowers the risk and generates higher returns.
Moreover, this can help track the availability of employees around the clock, so no resources are underutilized or overutilized in the process.
There are more ways to improve your delivery process. One that’s most effective is an eCommerce fulfillment center that makes all aspects of delivery efficient and cost-effective.
E-commerce Express is a China-based eCommerce fulfillment company offering a range of services to online businesses, including product sourcing in China, 3PL warehousing solutions, 3PL order fulfillment services, 3PL logistics service provider, branded and custom packaging, E-commerce fulfillment services, Amazon FBA prep service, and e-commerce model photography.