Name: E-Commerce Express
Address: Building 427 - 542Y, Bagualing Industrial Zone, No. 47 Bagua Road, Hualin Community, Yuanling Street, Futian District, Shenzhen, Zone, No. 47, CN
Telephone: +86-18617009119
Price range: Varies

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7 Things to Look For in a Fulfillment Provider

It’s predicted that e-commerce sales in the US will surpass $1 trillion for the first time in 2022.The shift of most brick-and-mortar businesses to online outlets has aided this growth, making fulfillment companies an essential part of the budding e-commerce industry. As an e-commerce business, it’s crucial to look for the following things in a fulfillment provider:

Shipping Time

Customers today demand faster shipment than they have in the past. It doesn’t matter if you have the best product if you can’t deliver it to your clients securely and on time. As a result, selecting a fulfillment provider that ensures timely delivery of orders is critical.

Price

One of the main reasons businesses choose to outsource services is to save money. When choosing the best fulfillment provider, analyzing the rates they offer is crucial.It’s also essential to think about monthly or annual fees and how they affect the total cost.

Location

It’s projected that from 2020 to 2024, same-day order delivery will increase by $9.73 billion. As more e-commerce enterprises reduce the time between orders and arrivals, customers become accustomed to same-day delivery. Ensure the fulfillment provider has warehouses near the delivery location.

Additional Services

The shipping procedure is delicate. You’ll need a fulfillment provider to manage all of your shipping requirements. Before making a decision, it’s a good idea to think about the services available.

Operations Transparency

According to a survey, 56% of consumers said they would be loyal to a firm for the rest of their lives if it provided complete transparency, and 81% said they would be prepared to try a brand’s whole product line if they were satisfied with its level of transparency.

Packaging Choices

Depending on the goods you’re sending, you’ll want to find a fulfillment provider that offers several packaging alternatives that keep your product safe and unique.

Customer Support

Focusing on creating a customer-centric experience is one method to grow your e-commerce business.Technical difficulties are something that consumers usually understand; however, the wrong attitude to the communication process can make you lose customers. Always consider the kind of customer service the fulfillment center will provide.

Get in Touch with the Leading Fulfillment Provider Company

If you’re looking for a reliable order fulfillment service provider, get in touch with E-Commerce Express today. We’re a China-based 3PL warehousing, order fulfillment services, and branded & custom packaging service provider company.

Don't just take our word for it, hear it from the people who chose us

Clayton

Since we actually started with selling the product and having that product fulfilled by E-commerce Express, we saw instantly this was the future of our business.

Mark

Communication is excellent, really really easy to communicate, punctual on time and fair, if you are thinking about using E-commerce Express, I absolutely recommend them.

Jean

Trust is more important thing in the business, and for my case I bet all my trust in the E-commerce Express team, and I am not disappointed.

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Frequently asked questions

Have another question? Looking for more detail?

Check out the FAQ page of our site.

How many quotations can I request?

You can request unlimited quotations for free. Simply fill out this form and a fulfillment expert will be in touch to start the conversation on whether we’d be a good mutual fit for your business.

How long does it take to source a product?

The time it takes to prepare a quote depends highly on the product itself. We typically respond in 24 business hours, but sometimes it may take longer, and we may reach out for additional questions.

The reason sometimes we take longer is that for every product we call the factory (rather than just source on Alibaba) to verify it and ensure the best quality of the products that we are sourcing.

Do you have a MOQ requirement?

We are small-business friendly. We don’t require a minimum order quantity that you need to fulfill with us, nor a monthly minimum pick & pack fee.

How are shipping costs calculated?

Shipping costs are variable in nature, based on weight, dimensions, destination, service, and more. Each quote is customized to give you the most accurate rates possible, and takes product type (e.g., liquid product, internal-battery product), volume, and other factors into account.

Do you offer the standard packing supplies for free?

Yes, they are free! We use plain poly mailers of many standard sizes, as well as bubble mailer, tape, dunnage, bubble wrap, and shipping labels for all orders.

Do you offer returns?

Yes, we offer returns management as a value-added service. We charge for returns with a $2.00 processing fee per returned order (this includes the processing of all items in the return and is only applied to your account when the return physically arrives in our fulfillment center).

How to start to work with you?

After you confirmed to work with us, we will start with onboarding processing including software integration and SKU map-up.
Meanwhile, we assign you a dedicated account manager, order processing manager, and sourcing manager (if you are sourcing through us) to take care of your backend operation.
We will wait for your stock to arrive and then conduct quantity and quality check. And then add them into your inventory list in our system.
Once we received your payment, we will be ready to process your orders.