Name: E-Commerce Express
Address: Building 427 - 542Y, Bagualing Industrial Zone, No. 47 Bagua Road, Hualin Community, Yuanling Street, Futian District, Shenzhen, Zone, No. 47, CN
Telephone: +86-18617009119
Price range: Varies

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Dos and Don’ts of Amazon FBA Services We Bet You Didn’t Know

Selling and delivering products directly from your website to the customer is great, especially if you can manage the operation and the cost well. But when there are Amazon FBA services to do this for you, why should you waste your energy handling these petty tasks when you can focus on expanding your business instead?

commerce businesses to outsource all their order fulfillment tasks. From picking, packing, and shipping to dealing with returns, they do it all on behalf of e-commerce retailers.

Before you invest in FBA services, here are some dos and don’ts you should know.

Dos #1: Do Your Competitor Research

Start by doing thorough competitor research to see how others are pricing and selling their products in the same industry as you. This will give you an idea about the best-selling products you should consider.

Dos #2: Adding Descriptive Product Titles

Sellers can add about 250 characters to the product title, but that’s a lot. Instead, opt for the smart approach and use keywords to rank higher and target your audience. Keep the product title short but to the point.

Dos #3: Responding to Questions

Amazon provides a Q&A section where customers can submit their queries before placing orders. Make full use of this section to answer any questions about your product and make a solid sale.

Don’ts #1: Violating the Terms of Service

Amazon has strict rules that all sellers and buyers must abide by. Before beginning your selling journey, take your time and read the terms and services well, or you will lose your account for violating them.

Don’ts #2: Never Compromise on Customer Service

Amazon is all about ensuring customers get what they asked for; if not, they can return the product and get the money back. Do your best to keep the customers happy; if there’s an issue, be patient and resolve it.

Don’ts #3: Keep Low-Quality Products Away

Nothing pushes a customer away more than a low-quality product. Doing this will doom your e-commerce business and get you banned from Amazon FBA services.

Don’ts #4: Never Ignore Negative Reviews

92% of online shoppers read customer reviews before placing an order. If you have a bunch of negative reviews left un-responded, it can be a major turn-off for customers, pushing them toward your competitors.

Want to Learn More about Amazon FBA Services?

As hyped as Amazon FBA services are, there’s a lot to learn before you can start using their services and making the most of them.

If you’re interested in learning more but feeling overwhelmed, contact E-Commerce Express. We are a China-based full-fledged order fulfillment company that also offers third-party Amazon FBA prep services along with 3PL order fulfillment, 3PL logistics services, and much more.

Don't just take our word for it, hear it from the people who chose us

Clayton

Since we actually started with selling the product and having that product fulfilled by E-commerce Express, we saw instantly this was the future of our business.

Mark

Communication is excellent, really really easy to communicate, punctual on time and fair, if you are thinking about using E-commerce Express, I absolutely recommend them.

Jean

Trust is more important thing in the business, and for my case I bet all my trust in the E-commerce Express team, and I am not disappointed.

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Frequently asked questions

Have another question? Looking for more detail?

Check out the FAQ page of our site.

How many quotations can I request?

You can request unlimited quotations for free. Simply fill out this form and a fulfillment expert will be in touch to start the conversation on whether we’d be a good mutual fit for your business.

How long does it take to source a product?

The time it takes to prepare a quote depends highly on the product itself. We typically respond in 24 business hours, but sometimes it may take longer, and we may reach out for additional questions.

The reason sometimes we take longer is that for every product we call the factory (rather than just source on Alibaba) to verify it and ensure the best quality of the products that we are sourcing.

Do you have a MOQ requirement?

We are small-business friendly. We don’t require a minimum order quantity that you need to fulfill with us, nor a monthly minimum pick & pack fee.

How are shipping costs calculated?

Shipping costs are variable in nature, based on weight, dimensions, destination, service, and more. Each quote is customized to give you the most accurate rates possible, and takes product type (e.g., liquid product, internal-battery product), volume, and other factors into account.

Do you offer the standard packing supplies for free?

Yes, they are free! We use plain poly mailers of many standard sizes, as well as bubble mailer, tape, dunnage, bubble wrap, and shipping labels for all orders.

Do you offer returns?

Yes, we offer returns management as a value-added service. We charge for returns with a $2.00 processing fee per returned order (this includes the processing of all items in the return and is only applied to your account when the return physically arrives in our fulfillment center).

How to start to work with you?

After you confirmed to work with us, we will start with onboarding processing including software integration and SKU map-up.
Meanwhile, we assign you a dedicated account manager, order processing manager, and sourcing manager (if you are sourcing through us) to take care of your backend operation.
We will wait for your stock to arrive and then conduct quantity and quality check. And then add them into your inventory list in our system.
Once we received your payment, we will be ready to process your orders.