Name: E-Commerce Express
Address: Building 427 - 542Y, Bagualing Industrial Zone, No. 47 Bagua Road, Hualin Community, Yuanling Street, Futian District, Shenzhen, Zone, No. 47, CN
Telephone: +86-18617009119
Price range: Varies

6 Tips to Launch White label or Private label dropshipping Successfully

Three Issues Faced in The Delivery Process

Retail delivery rose approximately 67% during COVID as compared to pre-covid times. This shows that delivery services are more important than ever.

With more and more people moving to online shopping and sticking to it due to convenience and ease, the pressure on delivery services is at an all-time high. However, with rapid incoming demand, as well as emerging competition, there are some flaws in the delivery system. And persistent errors from the delivery end puts a strain on your business as customer satisfaction goes down

Here are three of the most commonly faced issues in the delivery process:

1. Late Deliveries

This is a surefire way to get your company and product blacklisted from your customer’s mind.

When your customer books an order and receives an estimated date for delivery, they expect the order to be delivered by that date. They plan their schedules around deliveries, so when the order gets delayed, it results in frustrated and disappointed customers.

Moreover, this bad customer experience directly impacts your business. Your business gets a bad name, and the customer may even share their bad experience with people who could’ve been potential buyers.

All in all, late deliveries impact both your business and your customer negatively.

2. Damaged Goods

Some delivery services are not careful with your product and do not ensure safe delivery to the best of their abilities. This results in the product being damaged, broken, and ultimately unusable by the customer.

When your customer opens their product with excitement, only to receive a defective product, it’s hard to gain their trust back. Moreover, sending a replacement product only puts additional strain on your business.

3. Unsatisfactory Customer Service

In any business, even in shipping,the customer should lie at the heart of your operations. This includes polite, friendly, and understanding customer service. Even if your customer receives a defective product, they are more likely to forgive and forget if addressed with good customer service.

However, a major issue faced in the delivery process is hostile service, and this can result in a massive loss of customers.

The Best Fulfillment Services for eCommerce

The solution to these issues is to select a courier or a service provider that is reliable and experienced in delivering on time and in top-quality condition.

We are a China-based dropshipping agent that ensures that your deliveries are made efficiently. Our bilingual experts are skilled in providing 3PL warehouse services, order fulfillment services, custom product sourcing services, custom packaging services, and much more.

For more information, contact us today.

Don't just take our word for it, hear it from the people who chose us

Clayton

Since we actually started with selling the product and having that product fulfilled by E-commerce Express, we saw instantly this was the future of our business.

Mark

Communication is excellent, really really easy to communicate, punctual on time and fair, if you are thinking about using E-commerce Express, I absolutely recommend them.

Jean

Trust is more important thing in the business, and for my case I bet all my trust in the E-commerce Express team, and I am not disappointed.

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Frequently asked questions

Have another question? Looking for more detail?

Check out the FAQ page of our site.

How many quotations can I request?

You can request unlimited quotations for free. Simply fill out this form and a fulfillment expert will be in touch to start the conversation on whether we’d be a good mutual fit for your business.

How long does it take to source a product?

The time it takes to prepare a quote depends highly on the product itself. We typically respond in 24 business hours, but sometimes it may take longer, and we may reach out for additional questions.

The reason sometimes we take longer is that for every product we call the factory (rather than just source on Alibaba) to verify it and ensure the best quality of the products that we are sourcing.

Do you have a MOQ requirement?

We are small-business friendly. We don’t require a minimum order quantity that you need to fulfill with us, nor a monthly minimum pick & pack fee.

How are shipping costs calculated?

Shipping costs are variable in nature, based on weight, dimensions, destination, service, and more. Each quote is customized to give you the most accurate rates possible, and takes product type (e.g., liquid product, internal-battery product), volume, and other factors into account.

Do you offer the standard packing supplies for free?

Yes, they are free! We use plain poly mailers of many standard sizes, as well as bubble mailer, tape, dunnage, bubble wrap, and shipping labels for all orders.

Do you offer returns?

Yes, we offer returns management as a value-added service. We charge for returns with a $2.00 processing fee per returned order (this includes the processing of all items in the return and is only applied to your account when the return physically arrives in our fulfillment center).

How to start to work with you?

After you confirmed to work with us, we will start with onboarding processing including software integration and SKU map-up.
Meanwhile, we assign you a dedicated account manager, order processing manager, and sourcing manager (if you are sourcing through us) to take care of your backend operation.
We will wait for your stock to arrive and then conduct quantity and quality check. And then add them into your inventory list in our system.
Once we received your payment, we will be ready to process your orders.